Core
Essential annual care
AED 1,995/ year
AC · electrical · plumbing
- 24 hours response
- 4 free emergency call-outs / year
Annual property care
Choose your property, compare support and request your plan. The visit programme and final scope are agreed with OMEGA.
Your property
Showing yearly prices for Apartment · Studio · property and coverage confirmed before activation
Core Plus
More emergency call-outs
AED 2,495/ year
AC · electrical · plumbing
- 6 working hours response
- 6 free emergency call-outs / year
Perform
Priority annual care
Property review required/ year
AC · electrical · plumbing
- 3 working hours response
- Unlimited free emergency call-outs / year
Building AMC
Survey required. OMEGA reviews the building, staffing, equipment, access and service requirements before preparing a quotation.
All plans: agreed AC, electrical and plumbing care, with free labour for covered maintenance and repairs. Visit programme agreed with OMEGA. Parts and additional work are separately scoped. Response concerns a covered fault, not repair completion. Indicative yearly prices include VAT and apply to an ordinary property. OMEGA confirms the actual scope before activation. *Coverage, inclusions, exclusions and any additional charges are governed by the signed contract.
See everything each plan coversCompare the full plan details
What each plan covers
Choose a plan to discuss with OMEGA. The actual property, equipment and agreed contract define the final coverage and visit programme.
Compare response and call-outs below. On a small screen, scroll sideways to see every plan.
| Included | CoreEssential annual care | Core PlusMore emergency call-outs | PerformPriority annual care |
|---|---|---|---|
| Property-specific annual care | |||
| Response time | 24 hours | 6 working hours | 3 working hours |
| Free emergency call-outs per year | 4 | 6 | Unlimited |
| Labour for covered maintenance and repairs | Free | Free | Free |
| Reports and visit programme | Agreed with OMEGA | Agreed with OMEGA | Agreed with OMEGA |
| Additional work | Scope and price agreed before proceeding | Scope and price agreed before proceeding | Scope and price agreed before proceeding |
| Prices for Apartment · Studio | |||
*Coverage, inclusions, exclusions and any additional charges are governed by the signed contract.
Inside your maintenance visit
Practical checks, careful servicing and a clear record of what needs attention. OMEGA confirms the equipment and visit programme for your home before activation.
Air conditioning & ventilation
Care for the cooling equipment and local controls listed for your property.
- Inspect reusable filters, accessible coil surfaces, fans, mounts and insulation for dirt, wear and visible damage.
- Clean reusable filters, the drain tray and accessible condensate path using the method agreed for the installed equipment.
- Check thermostat response, airflow, drainage, unusual noise and vibration; record relevant supply and return air temperatures.
How the service is carried out
The technician identifies the unit and checks its operation, safely isolates it where required, carries out the agreed cleaning and checks, reinstates covers and runs it again. Visible leakage, poor cooling or repeated drain blockage is recorded with the recommended next action.
When more work is needed: Chemical cleaning, refrigerant work, duct cleaning and replacement motors, compressors or controls are assessed and quoted where needed.
Electrical systems
Routine care for accessible distribution boards, switches, sockets and registered lighting points.
- Inspect panel covers, circuit labels, protective devices and accessible connections for damage, moisture or signs of overheating.
- Check identified switches, sockets and lighting for condition and operation; investigate reported local faults.
- Record relevant readings and findings where the agreed scope and safe test access allow.
How the service is carried out
Before intrusive work, the technician identifies the affected circuit and arranges safe isolation. Accessible components are inspected and any covered minor correction completed. Covers and barriers are reinstated, then operation is checked before the circuit is returned to service.
When more work is needed: Rewiring, circuit upgrades, thermal surveys, independent certification and replacement equipment are separately scoped when required.
Plumbing, drainage & water heaters
Care for accessible internal water services and the fixtures and heaters registered in your plan.
- Inspect visible pipework, valves, taps, sanitary fittings and water-heater connections for leaks, corrosion and deterioration.
- Check drainage at identified fixtures, traps and accessible local waste lines; clear minor local blockages within the agreed scope.
- Check registered water-heater operation and accessible controls, with isolation and testing appropriate to the equipment.
How the service is carried out
The technician identifies the source of the symptom, protects the work area and isolates the relevant service where necessary. After covered maintenance or an approved repair, joints are checked for leaks and the serviced fixture is run to confirm flow and drainage. Recurring or concealed faults are escalated for investigation.
When more work is needed: Pipe or heater replacement, concealed leak investigation, drain jetting and opening or reinstating ceilings and walls require assessment and a separate quotation.
For an apartment
The starting point is the agreed equipment inside your unit. Shared risers, central cooling plant, common-area systems and utility assets need building-management coordination and their own agreed scope.
For a villa
The equipment register can also identify outdoor AC equipment, dedicated pumps and tank controls. Pools, irrigation, gates, water-tank cleaning and other specialist systems are discussed individually and added where agreed.
What is recorded after the work
The service record identifies the equipment and location, the checks and work completed, relevant readings, useful defect photographs and the final operating condition. It distinguishes completed work from items awaiting parts, access, approval or further investigation.
Repeated faults are reviewed against the previous findings. Critical or selected work is checked by a supervisor, and outstanding actions are explained rather than silently marked complete.
Labour is free for covered maintenance and repairs. Parts, specialist work and associated repairs are confirmed separately. These examples explain the maintenance process; the agreed property and equipment scope determines the work included.
How your year works
Scheduled, recorded, followed up.
- 1
Schedule
We record your equipment and starting condition, then agree the maintenance programme, access and visit dates.
- 2
Inspect & service
Technicians inspect, service and function-test the agreed systems, using safe isolation where needed.
- 3
Record & advise
Service records identify the equipment, tasks completed, relevant readings, findings, photographs where appropriate and recommended follow-up.
- 4
Support between visits
Call or WhatsApp with a concern — we check your cover and respond.*
Core responds within 24 hours, Core Plus within 6 working hours and Perform within 3 working hours. Response concerns a covered fault, not repair completion; arrangements and working hours are confirmed before activation.
Common questions
Quick answers before you decide. Anything else — ask us directly and a real person replies.
Ask OMEGAWhat’s the difference between Core, Core Plus and Perform?
Core includes 4 free emergency call-outs per year with a 24-hour response. Core Plus includes 6 with a 6-working-hour response. Perform includes unlimited free emergency call-outs with a 3-working-hour response. Labour is free for covered maintenance and repairs. Parts, additional work and the visit programme are confirmed with OMEGA.
How much does an AMC cost?
Indicative annual prices include VAT: apartment Core starts at AED 1,995 and Core Plus at AED 2,495. Villa Core starts at AED 2,995. Apartment Perform requires property review. Extra rooms, terraces, pools and specialist equipment may change the scope.
Can I add specialist care to my plan?
Ask OMEGA to assess the equipment and work required. Additional services are scoped and quoted with your contract.
How is attendance arranged?
Core responds within 24 hours, Core Plus within 6 working hours and Perform within 3 working hours. Response concerns a covered fault, not repair completion; arrangements and working hours are confirmed before activation.
Are website prices final?
Indicative prices include VAT. OMEGA confirms the actual property, equipment, access and complete scope before accepting the work. Additional work and price variations are agreed before proceeding.
Do you look after buildings and businesses?
Yes. Building and business care requires a site survey and tailored quotation.
Discuss your property with OMEGA
We confirm your property, scope and the next step. Nothing is booked or charged by preparing a request.
WhatsApp · info@omegacfm.com · Sun–Fri · 8am–6pm